General Terms and Conditions, AGB
Consumer's right of withdrawal
Within 14 days after receipt of the goods the purchase contract can be revoked. For this purpose, the goods must be returned to the address below with the note "return". The indication of reasons is not necessary. The right of withdrawal is exercised by sending the received goods within the time limit. Excluded from the right of revocation are goods that we have custom-made for you. In case of a deterioration of the goods, compensation can be demanded. The goods, in particular hygiene articles such as mattress covers or encasings, must be unused and packed again in protective foil! For a parcel label please call or mail us briefly, we will send you the parcel label by e-mail. Freight collect shipments will not be accepted! The shipping costs for the return shipment are to be paid by the buyer himself. When using a parcel label created by Biona GmbH, the return costs will be offset against the shipping costs (7,50 €). Returns of parcels outside Germany must be sent back by the buyer himself.
If an ordered article is not available, we are entitled to release ourselves from the contractual obligation to deliver; we are at the same time obliged to inform you immediately about the unavailability and to reimburse any consideration received immediately.
All prices quoted are inclusive of the legal value added tax plus shipping costs. Price errors and price changes reserved.
Packaging and shipping costs
Ordered goods are delivered by DHL directly to your home.
Delivery within Germany: You pay a flat rate for shipping (including transport insurance) of 7.50 €. Exceptions can be custom-made products. The shipping costs for the return shipment are to be paid by the buyer. When using a parcel label created by Biona GmbH, the return costs will be offset against the shipping costs (7.50 €). Returns of parcels outside Germany must be sent back by the buyer himself.
Delivery to Switzerland & Lichtenstein: Flat-rate shipping costs (incl. transport insurance) 35,00 €. (Shipping costs increase depending on the value of goods)
Delivery to Austria: Shipping flat rate (incl. transport insurance) 19,90 €. (Shipping costs increase depending on the value of goods)
For deliveries outside of Germany, additional costs may arise when importing into a third country (customs duties, possible customs fees and import sales taxes). These other costs are to be borne by the customer.
Delivery to countries of the EU outside Germany/Switzerland/Liechtenstein: Shipping costs increase to the current DHL fees for this country in the weight class.
A cash on delivery fee of € 8.90 will be charged; cash on delivery is only possible for deliveries within Germany. If you specify a different delivery address, cash on delivery is unfortunately not possible.
Payment for the goods is optional:
- In the case of payment by cash on delivery, the invoice amount plus cash on delivery fee is to be handed over to the deliverer in cash.
- by cash in advance
- For transfers from abroad ALL bank charges are to be paid by the customer. Shipment will only take place after complete receipt of payment.
- per IMMEDIATE bank transfer
- via PAYPAL+via PAYPAL you can pay either with your Paypal account, direct debit or credit card.
- by invoice (only possible for regular customers)
Bank account: Biona GmbH,Volksbank Münsingen eG, bank code 640 913 00, account: 64 172 007, IBAN: DE 92640913000064172007, Bic-Code: GENODES1MUN
Retention of title
The goods remain the property of Biona GmbH until full payment has been received.
Damage in transit
The company Biona GmbH assumes the transport risk. If the goods are damaged during transport, please use the free exchange and return policy. If external damage (to the package) is already visible, please ask the deliverer for a statement of facts. Failure to do so, however, has no consequences for your legal claims.
Disclaimer for links
With this homepage we would like to provide you with comprehensive information. This also includes the use of direct and indirect possibilities (links). However, the regional court of Hamburg has decided in 1998 with its judgement # 312 085/98 that one is possibly jointly responsible for the contents of the linked pages by using links, so we emphasize that we have no influence on the contents and design of the linked pages. For these reasons we have to dissociate ourselves from all contents of the linked pages on the entire homepage including all further links. This disclaimer is valid for all links on this homepage, as well as for all contents of the pages to which links lead.
Limitation of liability
The extensive information you will find on this homepage has been compiled to the best of our knowledge and belief with great care and a sense of duty. Biona is always endeavored to extend, supplement and update the contents constantly in regular intervals. however no adhesion or warranty - neither expressly nor tacitly - for the topicality, completeness or correctness of the information on this homepage can be taken over. Copyright: All data (Design, texts, pictures, objects, textures,...) of the entire contents are in copyright matters protected. printouts for private purposes without passing on or foreign use are naturally desired. a commercial further use requires the agreement of the Biona GmbH.
Biona GmbH provides a guarantee in accordance with the following conditions for all products in the Biona range:The guarantee applies to material defects in our products that are demonstrably due to a material and/or manufacturing defect if and to the extent that we are notified of such defects within the specified guarantee period after the date of dispatch of the delivery to the first purchaser. Material defects in this sense are deviations from the contractually agreed quality (target quality). This target quality is measured exclusively according to the description of the service or article at the time of the conclusion of the contract. Normal market wear and tear as well as defects or impairments due to improper handling, non-observance of the instructions for use or assembly or other instructions for use or care provided are not considered to be material defects. Furthermore, the warranty does not include minor deviations from the nominal quality of the goods which do not significantly affect the described functionality or the value of the goods. Furthermore, we exclude claims that are caused by transport damage for which we are not responsible. The warranty claim expires in case of misuse or non-household use of the goods. Likewise, the warranty does not apply if repairs or interventions have been carried out by persons who are not authorized by us to do so, or if our articles have been fitted with spare parts or accessories that are not original parts and thus cause a defect.
The warranty is limited to the legal requirement of two years.
Signs of wear and tear usual in the market
Visco foam adapts perfectly to the body in the manner described and is also durable when used on flat surfaces. However, small tears may occur in places where the foam is frequently bent or rolled, especially with our supports. Such tears do not affect the perfect pressure relief and effect of the visco-foam and are NOT covered by the warranty. In the case of foams without covers, discoloration of the material is possible, which is caused by the effect of UV light - but the quality is not affected. Pilling is another phenomenon that occurs with regular use and is caused by individual fibers that work their way out of the textile and knot on its surface. The quality is not affected by this.
Defects or impairments caused by improper handling, non-observance of the instructions for use or assembly or other instructions for use or care provided.
In general, all products should be kept away from UV radiation in order to ensure the longest possible service life.
Dimensional deviations, adhesions
Dimensional deviations are due to production and/or cutting technology. Tolerances of + - 1 cm are normal for our delivery items and are part of the contractually agreed quality. In general, bonding is customary in the foam industry, neither of which is a reason for complaint.
Dispute settlement of the EU-Commission
The EU Commission has set up an Internet platform for the online settlement of disputes ("OS Platform") between businesses and consumers. The OS Platform can be accessed at https://ec.europa.eu/consumers/odr/ .