Consumer's right of withdrawal
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (Biona GmbH, Alfred-Moeck-Straße 10, 72582 Grabenstetten, Germany, email@example.com, phone: +497382/232010) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. For this purpose, you may use the enclosed model withdrawal form, which is, however, not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods, which can be returned normally by mail. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.
The right of withdrawal does not apply to the following contracts:
- Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive
or which are clearly tailored to the personal needs of the consumer.
- Contracts for the delivery of sealed goods such as mattress covers or encasings, which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.
Sample cancellation form
(If you wish to revoke the contract, please fill out and return this form).
- To Biona GmbH, Alfred-Moeck-Straße 10, 72582 Grabenstetten, Germany, firstname.lastname@example.org
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of consumer(s) (only in case of paper communication)
(*) Delete where not applicable.
Deviating return costs regulation for Germany
Freight collect shipments will not be accepted. The shipping costs for the return shipment are to be borne by the buyer. When using a parcel label provided by Biona GmbH, the return shipping costs will be offset against the inbound shipping costs. Return shipments of parcels outside Germany have to be sent back by the customer himself.
Without prejudice to your legal rights, we will provide you with free return labels for your return shipment within Germany. We will send you the return label by e-mail. You can drop off the return shipment at a postal branch or Packstation of the respective provider in Germany.